Privacy Policy

Effective Date: 01 October 2026

Introduction

Welcome to Alphuel Co (“we,” “our,” “us,” or “the Company”). We operate an online store offering stainless steel cookware and kitchen products.

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, make a payment, or contact us.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our website or purchase our products.

Personal Information

Full name
Email address
Telephone number
Billing address
Shipping and delivery address
Order details and purchase history
Customer service communications

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment service providers, including Stripe, depending on the payment method available at checkout.

This information may include payment card details, payment method type, transaction amount, currency, payment status, and transaction identifiers.

We do not intentionally store full payment card numbers or card security codes on our own servers. Payment information is handled by the relevant payment provider in accordance with its security requirements and privacy practices.

Technical and Usage Information

We may automatically collect certain technical information, including:

IP address
Browser type and version
Device and operating system information
Cookies and similar technologies
Website usage, pages visited, and interaction data
Referral sources and diagnostic information

2. How We Use Your Information

We use personal information for legitimate business purposes, including to:

Process and fulfill orders
Arrange shipping and delivery
Process payments, refunds, and order cancellations
Send order confirmations, receipts, and delivery updates
Respond to customer enquiries and provide support
Detect, investigate, and prevent fraud, unauthorized transactions, and abuse
Maintain website security and functionality
Improve our products, services, and customer experience
Maintain business, tax, accounting, and transaction records
Comply with applicable laws and regulatory requirements
Send marketing communications where permitted by law and, where required, with your consent

We do not use payment information for purposes unrelated to processing, securing, or managing transactions, except where otherwise permitted by law.

3. Payment Processing and Stripe

Alphuel Co may use Stripe, a third-party payment service provider, to securely process payments made through our website.

When you submit a payment, relevant personal and transaction information may be transmitted to Stripe and other necessary payment service providers to authorize, process, verify, and manage the transaction.

Depending on the payment method and transaction, information shared may include:

Customer name and contact information
Billing and shipping details, where required
Payment card or payment method information
Transaction amount and currency
Order references and transaction identifiers
Technical, device, and fraud-prevention information

Stripe may process personal information in accordance with its own privacy policy and applicable legal obligations. Stripe may also use information for fraud prevention, security, regulatory compliance, and other purposes described in its privacy documentation.

For more information about how Stripe handles personal information, please review the Stripe Privacy Policy.

Alphuel Co does not control the independent privacy practices of third-party payment providers.

4. Payment Security

We take reasonable steps to ensure that payment transactions are handled securely.

Payment processing may use encryption, authentication, fraud-prevention tools, and other security measures implemented by our payment service providers.

We do not intentionally retain full payment card numbers or card security codes on our own servers. We may retain transaction references, payment status, amounts, order information, and limited payment method details necessary for accounting, customer support, refunds, dispute management, and legal compliance.

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

Enable essential website functions
Remember shopping cart contents and preferences
Support checkout and payment functionality
Analyze website traffic and performance
Improve website usability
Detect suspicious activity and help prevent fraud
Support advertising and marketing where permitted

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

6. Sharing and Disclosure of Information

We do not sell personal information to third parties.

We may disclose personal information when reasonably necessary to:

Payment providers: Process payments, refunds, chargebacks, and fraud checks.
Shipping and delivery providers: Fulfill and deliver customer orders.
Website and technology providers: Host, maintain, secure, and operate our website.
Analytics and marketing providers: Measure website performance and support permitted marketing activities.
Professional advisers: Obtain accounting, legal, or other professional services.
Government and regulatory authorities: Meet legal obligations or respond to lawful requests.
Business successors: Support a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.

We take reasonable steps to ensure that third parties receiving personal information handle it appropriately and only for relevant purposes.

7. International Data Transfers

Some of our service providers, including payment processing and technology providers, may process or store personal information outside Australia.

Where personal information is transferred overseas, we will take steps required by applicable Australian privacy law to handle such transfers appropriately.

The privacy laws applicable in another country may differ from those in Australia.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, fraud prevention, payment disputes, and legal compliance.

Certain transaction and financial records may need to be retained for periods required by applicable law.

When personal information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to legal, regulatory, and legitimate business requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure service providers, system monitoring, and secure payment processing.

However, we cannot guarantee absolute security. If a data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

10. Your Privacy Rights

Depending on the applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent for certain processing activities
Opt out of marketing communications
Make a complaint about how your personal information is handled

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

You can unsubscribe from promotional emails by using the unsubscribe link provided in those communications. Transactional messages, such as order confirmations and essential service updates, may still be sent when necessary.

11. Australian Privacy and Complaints

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

If you have a privacy concern or complaint, please contact us first so we can investigate and respond.

If your concern is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC), subject to its applicable procedures and jurisdiction.

Website: https://www.oaic.gov.au/

12. Children’s Privacy

Our website is intended for general consumers and is not knowingly directed at children for the collection of personal information.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.

We are not responsible for the privacy, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, payment providers, or legal obligations.

The updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Business Name: Alphuel Co

Address: 19 Chapman Parade, Faulconbridge, NSW 2776, Australia

Phone: +61 488 442 343

Email: support@alphuelco.shop

We will make reasonable efforts to respond to privacy enquiries within a reasonable timeframe and in accordance with applicable law.